How to Check Your KRA PIN Using an ID Number in Kenya

If you’ve forgotten your KRA PIN, don’t panic. You can recover it easily using your ID number via several convenient methods offered by the Kenya Revenue Authority (KRA). These include the iTax portal, KRA M-Service app, contacting customer support, or visiting a Huduma Centre.Each method provides a straightforward way to get your PIN back with minimal hassle. Here’s a table summarizing your KRA PIN retrieval options and how they work:

Method	Details	What You Need	When Available
iTax Portal	Log in, choose “Reprint PIN Certificate,” download your PIN.	ID number, login details	24/7 online
M-Service App	Use the app to access your PIN or TCC with your ID number.	ID number, smartphone	24/7 via PlayStore
Social Media	DM KRA’s official pages with a colored ID scan.	ID scan, social account	Mon–Fri, 7 AM–9 PM
WhatsApp/Phone	Message or call 0711099999 for help.	ID number, phone	Mon–Fri, 7 AM–9 PM
Email	Send ID scan to callcenter@kra.go.ke. Follow up later.	ID scan, email access	24/7, needs follow-up
KRA Office/Huduma Centre	Visit with your ID for a printed PIN certificate.	Original ID	Business hours

Source: Kenya Revenue Authority

Retrieve Your PIN via the iTax Portal

The KRA iTax portal lets you check your PIN easily. You need your registration email and password. Go to the portal, enter your ID number or PIN, and solve a math question to log in. Click “Registration,” select “Reprint PIN Certificate,” choose “Taxpayer,” and submit. Download your PIN certificate and keep it safe.

Use the KRA M-Service App

Download the KRA M-Service app from Google PlayStore. Log in with your ID number to view your PIN or TCC. The app also helps file taxes or register for TOT and MRI. It’s perfect for mobile users who want quick access to tax details. Save your PIN securely after retrieval.

Reach Out via Social Media

KRA’s social media pages offer support. Send a colored ID scan to @KRACare on X, @kra_care on Instagram, or @KRACare on Facebook. These pages operate Monday to Friday, 7 AM to 9 PM. Staff respond fast, making this a convenient option for PIN recovery.

Call or Message KRA

Use WhatsApp or call 0711099999 to get your PIN. Services run Monday to Friday, 7 AM to 9 PM. Follow the phone menu or send an ID scan via WhatsApp. This method suits those who prefer talking to KRA staff directly. Keep your ID number ready for quick verification.

Email KRA for Assistance

Send a colored ID scan to callcenter@kra.go.ke to request your PIN. Include a clear message. Follow up at a KRA office or Huduma Centre. This works if you can’t use online tools but may take time.

Visit a KRA Office or Huduma Centre

Bring your original ID to a KRA office or Huduma Centre. Ask for PIN recovery at the desk. You’ll get a printed certificate. Store it safely. This is great for those without internet or who prefer face-to-face help.

FAQs About KRA PIN Retrieval

Can I get my KRA PIN via SMS?

No, SMS isn’t an option. Use the iTax portal, app, social media, WhatsApp, email, or visit a KRA office.

What if I forgot my KRA email?

Email a colored ID scan to callcenter@kra.go.ke. Or log into iTax, go to “Registration,” select “Amend PIN,” and update your email. A KRA officer will approve it.

How fast is online PIN retrieval?

Kenyan residents get their PIN instantly on iTax. Non-residents receive a receipt and must visit iTax (Railways Club) with documents.

Can I have multiple KRA PINs?

No, you get one unique PIN that can’t be shared.

When is a KRA PIN required?

You need it for transactions like land deals, imports, or business registration.

How do I register for a KRA PIN?

Go to iTax, select “New PIN Registration,” choose “Non-Individual” and “Online Form,” enter details, select tax obligations, add directors or partners, and submit.

How do I verify my TCC?

Check it on the KRA M-Service app or iTax portal using the TCC checker.

Tips for KRA PIN Management

Keep your PIN certificate safe, digitally or physically. Reset your iTax password if needed using the “Forgot Password” link. Non-residents should bring all documents to KRA offices. Check your TCC regularly to stay compliant.