Top 10 KPLC Token Meter Codes You Need to Know in 2025
Kenya Power and Lighting Company (KPLC) has introduced smart prepaid token meters to replace traditional postpaid meters, offering users better control over electricity consumption. These digital meters require specific codes for operations like buying tokens, checking balances, and troubleshooting.
Below is a comprehensive guide on KPLC token meter codes, including how to buy tokens, retrieve lost codes, and silence beeping alerts.
You’ll receive an SMS with your token—enter it into your meter to load units.
2. How to Check Your KPLC Meter Number
Different meters have unique codes to retrieve the meter number:
Meter Type
Check Meter Number Code
Conlog
Dial #100#
Actaris
Press 100, then Enter
Hexing
Dial 804#, then the blue button
Shenzhen
Press 65
3. How to Load Tokens on Your KPLC Meter
After receiving the token via SMS:
Enter the 20-digit token on your meter
Press Enter or # (depending on meter type)
4. How to Retrieve the Last Purchased Token
Forgot your token? Use these codes:
Actaris Meter:200 > Enter
Conlog Meter:#215# > Enter
Hexing Meter:818# > Enter
Shenzhen Meter:76 > Enter
5. How to Stop the KPLC Meter Beeping Sound
If your meter beeps when units are low:
General Fix: Press 00 > Enter
Shenzhen Meter:1037 > Enter (3 times)
Hexing Meter:812#
Conlog Meter:Long-press #
Actaris Meter: Press Enter key
6. Additional Help & Customer Support
For further assistance:
KPLC Customer Care: Call 97771
USSD Code: Dial *977#
Frequently Asked Questions (FAQs)
Q1: How do I know if my KPLC meter is prepaid?
A: Prepaid meters have a digital display and require token purchases before use. Postpaid meters have mechanical dials and receive monthly bills.
Q2: Why is my KPLC token not working?
A: Double-check the 20-digit code for errors. If it still fails, contact KPLC at 97771.
Q3: Can I transfer tokens from one meter to another?
A: No, tokens are meter-specific and cannot be transferred.
Q4: How do I check my remaining KPLC token balance?
A: Press 07 > Enter (for most meters) or check the display unit.
Q5: What should I do if my KPLC meter malfunctions?
A: Report the issue via KPLC’s USSD (*977#) or call 97771 for technical support.
Final Thoughts
Understanding KPLC token meter codes ensures smooth electricity management. Bookmark this guide for quick reference, and share it with others who use prepaid meters!
For official updates, visit KPLC’s website.
