In about 30 minutes, with a phone or laptop and internet, you can be done. No long lines. No bribes. Just follow these steps and get your license sorted from wherever you are.
Sample Cost Breakdown (2024)
| Business Type | Location | Size | Employees | License Fees (Ksh) | Fire Cert. (Ksh) | Pest Control (Ksh) | Total (Ksh) |
|---|---|---|---|---|---|---|---|
| Media Office | Kibra | 5m2 | 2 | 50,000 | 6,000 | 1,500 | 57,500 |
| Clothes Shop | Nairobi CBD | 2m2 | 1 | 5,000 | 2,000 | 500 | 7,500 |
Confirm your business category and applicable fees from the official portal: nairobiservices.go.ke.
Step-by-Step: Nairobi Online Business Permit Application
Step 1: Create an Account
Visit nairobiservices.go.ke. Click “Create Account.” Choose Individual and Citizen unless you’re a company or foreigner. Enter your national ID and year of birth to continue.
Step 2: Add Contact Info
Click “Add phone number or email.” Input your details and verify using the One-Time PIN (OTP) sent to your phone or email.
Step 3: Create a Password
Choose a strong password. Confirm your info. Then click “Register.” You’ll receive confirmation and can now log in.
Step 4: Log in and Access Business Services
Sign in. Go to the “Services” tab. Click on “Business Licensing” and select “Unified Business Permit.”
Step 5: Begin Application
Choose “Apply” for a new permit. If you’re renewing, choose “Renew.” Select whether your business is registered. If so, input the registration number.
Step 6: Accept Terms
Read the terms and conditions. Agree by clicking the box. Then proceed by clicking “Next.”
Step 7: Business Details
Fill in the business name, branch name, physical location, street, plot number, building name, and floor number. Double-check the info and click “Next.”
Step 8: Business Activity
Select your business industry, category, and subcategory. List all related activities. Fill in employee count and office/shop size.
Step 9: Contact Info
Input your business email, phone, postal address, and the contact person’s name, ID, phone, and role in the business.
Step 10: Review & Submit
Go through everything. Ensure all entries are accurate. Once satisfied, click “Submit.”
Step 11: Payment Plan
You’ll be shown a cost breakdown. Choose to pay annually, every six months, or quarterly. Click “Finish.”
Step 12: Pay & Print
You’ll receive an invoice with payment instructions. Pay via M-Pesa or bank transfer. After payment, your permit will be available for download and printing.
Pro Tip: Display the printed permit inside your business where inspectors can easily see it.
Who Must Apply?
If you operate any business in Nairobi; a salon in Gikambura, a kiosk in Kayole, or an office in Upper Hill you must apply. It’s the law.
Enforced Areas Include:
- Westlands, Parklands, Muthaiga
- Embakasi, Tassia, Donholm, Pipeline
- Kibra, Sarangombe, Woodley
- Dagoretti, Kawangware, Waithaka
- Starehe, CBD, Kamukunji
- Kasarani, Githurai, Roysambu
FAQs
How long does the permit approval take?
Typically 1 to 3 business days after submitting and paying.
Do I need a registered business name?
No. But it’s better if you have one. If unregistered, leave the field blank.
Can I renew my permit online?
Yes. Simply log in and choose “Renew.”
How do I pay?
Use M-Pesa or bank transfer based on the invoice instructions.
Where can I get help if stuck?
Visit City Hall or your sub-county office. Staff will assist.
Read Also: How to Apply for Kazi Mtaani Jobs: A Step-by-Step Guide (2025)
