Safaricom today has announced that they have rolled out MPESA services through a shortcode menu. MPESA services will now be accessed by dialling *334# on your phone.
This will pair well with the current methods of accessing MPESA menu, which is through the toolkit and the mySafaricom app.
“We have embarked on a strategy to simplify our range of products and services for our customers and to provide them with an even better experience. M-PESA on *334# is our first solution as part of the ongoing strategy and it refines how our customers interact with the service. Customers now have the opportunity to truly confirm the details of a transaction before it can progress making reversals a thing of the past,” said Peter Ndegwa, CEO, Safaricom.
When you dial *334#, you will be presented with a list of MPESA services that you can use. This includes:
- Send Money
- Withdraw Cash
- Buy Airtime
- Loans and Services
- Financial Services
- Lipa na MPESA
- My Account
- Mfuko wa Biashara