Reloading tokens can be frustrating, especially in the dark, when your KPLC token meter fails to connect. Thankfully, identifying the issue can help you fix it quickly. Below are the most common reasons your meter is not connecting:
- Low or no battery in the Consumer Interface Unit (CIU)
- CIU not plugged into power or using a faulty socket
- Disconnected CIU and meter unit
- Damaged or faulty CIU cable or adapter
- Token entry lockout is active
- Expired or invalid token
- Power outage in your area
- Tripped circuit breaker
- Open terminal cover or meter tamper error
- Permanently damaged internal components
How to Fix Your KPLC Token Meter When It’s Not Connecting
1. Replace CIU Batteries
If your CIU isn’t turning on or communicating with the meter, the batteries might be dead. Remove the battery cover, check for corrosion, and insert new, properly aligned batteries.
2. Plug Directly into a Wall Socket
A common issue is plugging the CIU into an unreliable or low-power socket, especially through extensions. Always use a direct wall socket for better power flow.
3. Use the Same Socket Previously Used
Your CIU is configured to work on the socket previously used to load tokens. Changing sockets might interrupt the connection. Go back to the original power outlet used before.
4. Replace Faulty CIU Cable or Adapter
Worn-out or broken CIU cables/adapters are a major culprit. Swap them out and see if the meter responds.
5. Wait for Token Entry Lockout to Elapse
If you entered an invalid or duplicate token, the CIU locks out temporarily. Check the lockout duration on the display and try again later with the correct token.
6. Store the Token for Later Use
If your meter is full, it may not accept the token. Keep the unused token safe and reload it later when your units are used up.
7. Check for Power Outage
If there’s no power supply, your CIU won’t work. Open your meter box; if there’s no blinking red light, it may be a power outage. Wait for restoration before retrying.
8. Reset the Circuit Breaker
Sometimes, your home’s breaker trips. Go to your breaker panel, ensure it’s in the “ON” position, and try reloading the token again.
9. Call a Qualified Electrician
If the terminal cover is open, or if there’s a tamper or bypass error, contact a professional. Never try to fix such sensitive issues yourself, these require expertise.
10. Request a Meter Replacement
If everything else fails, your meter may be damaged beyond repair. Contact KPLC customer care to arrange for a replacement.
How to Reset Your KPLC Token Meter Online
If your meter still isn’t responding, resetting it might help. There are two methods:
Automatic Reset
KPLC sometimes sends reset codes automatically during updates or after an error report. Check your SMS inbox for these codes.
Manual Reset
To get the reset code manually:
- Dial *977# on your phone
- Select Option 1: Prepaid Services
- Select Option 4: Update Meter Yako
FAQs About KPLC Token Meter Issues
Why is my token meter not connecting?
This could be due to low battery, faulty cables, lockout errors, or even a power outage. Refer to the steps above for troubleshooting.
Why is my CIU meter not working?
Your CIU could have a power issue, battery problem, or be affected by a faulty socket or cable.
Why is my meter rejecting the token?
It’s likely due to an expired token, a full meter, or a tamper error. Always check the token code, and if needed, contact KPLC.
What is *977# used for?
*977# is KPLC’s USSD service for prepaid users to check token status, update meters, or report faults.
Why is my token meter not updating?
Sometimes, KPLC systems may delay updates. It could also be a technical fault with the meter itself.
Also Read: Top 10 KPLC Token Meter Codes You Need to Know in 2025
