Start Selling on Kilimall Kenya in 4 Simple Steps
If you’re looking to launch an online business in Kenya, learning how to sell on Kilimall is one of the smartest moves you can make. Kilimall is one of Kenya’s leading eCommerce platforms, and it gives local sellers access to millions of potential customers. Whether you’re selling electronics, fashion, or everyday items, the process is straightforward and mobile-friendly.
You can register as a seller on Kilimall through their website or by using the KiliSeller mobile app. After registration and account approval, you’ll set up your store, upload your products, and manage orders from a central dashboard. Here’s everything you need to know.
Quick Overview of the Kilimall Seller Process
| Step | Description | Platform |
|---|---|---|
| 1. Registration | Create a seller account via the Kilimall Seller Center | Website / KiliSeller App |
| 2. Create Store | Set up your store name, logo, and basic info | Seller Dashboard |
| 3. Add Products | List your products with price, photos, and inventory | Seller Dashboard / KiliSeller App |
| 4. Manage Orders | Track orders, shipments, and customer messages | Seller Dashboard / App |
Step 1: Register as a Kilimall Seller
Visit the Kilimall Seller Center or download the KiliSeller app from the Play Store. Fill in your personal or business information, including store name, bank details, and contact info. Upload any necessary business documents (e.g., CR12 if registered) and wait for approval, which usually takes 2–3 business days.
Read: 10 Best Online Shopping Sites in Kenya You Should Try Today
Step 2: Set Up Your Online Store
Once your account is verified, log in to the Seller Center. You’ll be prompted to create your storefront. Pick a unique store name and upload a simple logo. This helps build your brand presence on Kilimall and gives customers confidence in your store.
Step 3: Add Products to Your Store
Navigate to the “Add Product” tab. Choose your product category and fill out the details:
- Product Name (clear and descriptive)
- Product Description (mention features and benefits)
- Product Price (competitive yet profitable)
- Inventory Quantity
- Main and gallery images
- Shipping weight and package dimensions
You also choose your fulfillment method:
- Private Warehouse: You handle shipping and delivery
- FBK Warehouse: Kilimall stores and ships your items
When done, mark the product as “On Shelf” to make it live. You can update or deactivate listings anytime.
Step 4: Manage Orders and Track Performance
Your Seller Dashboard is where you monitor everything new orders, shipment status, customer inquiries, and store analytics. You can also participate in promotions like flash sales or banner ads to increase visibility.
For sellers on the go, the KiliSeller app makes managing your business easy from anywhere.
Frequently Asked Questions (FAQ)
How much does it cost to sell on Kilimall?
Kilimall charges a commission on every sale, but there’s no upfront listing fee. The commission varies by product category.
When do sellers get paid?
Sellers are paid weekly or monthly depending on their preference and transaction volume. Payments are made via bank transfer.
Can I sell used items on Kilimall?
No. Kilimall only allows new items. All listings must include clear product images and full descriptions.
Do I need a business license to sell?
It’s recommended but not mandatory for individuals. However, registered businesses may get better visibility and trust from buyers.
Can I sell on Kilimall using my phone?
Yes. You can manage everything from product uploads to order fulfillment using the KiliSeller app.
