Whether you’re more comfortable on a laptop or prefer your phone, this guide will walk you through how to file Nil returns in Kenya using the iTax portal and the KRA M-Service app without breaking a sweat.
Who Needs to File Nil Returns?
You should file Nil returns if any of these sound like you:
- You have an active KRA PIN but didn’t earn a cent last year
- You’re in school or currently jobless
- Your business was totally inactive during the financial year
Heads-up: If you earned even a small income from a job, side hustle, or business you’ll need to file the regular income tax return instead.
What You’ll Need
- KRA PIN: Your personal tax number issued by KRA
- iTax Account: You need to be able to log in at iTax
- Internet: Stable connection for the online process
How to File Nil Returns via iTax Portal
- Visit the iTax website: Head to iTax Portal.
- Log in: Type in your KRA PIN, password, and complete the CAPTCHA. Then hit “Login.”
- Go to Returns: Click the ‘Returns’ tab and choose ‘File Nil Return.’
- Select Tax Obligation:
- For individuals: Choose ‘Income Tax – Resident Individual.’
- For companies or businesses: Pick the relevant tax option like VAT or Turnover Tax.
- Review and Submit: Check your auto-filled details, tick the declaration box, and hit ‘Submit.’
- Download the Receipt: A confirmation will pop up, save or print it as proof.
Quick Recap Table
| Requirement | Details |
|---|---|
| KRA PIN | Must have one |
| Where to File | iTax Portal or M-Service App |
| Who Should File | Anyone with no income and an active PIN |
| Deadline | Every year by June 30th |
How to File Nil Returns Using the KRA M-Service App
If your laptop’s acting up or you prefer mobile, the KRA M-Service app is super handy. It’s available on the Google Play Store and Apple App Store.
Steps on the App
- Install the app on your smartphone.
- Log in with your KRA PIN and password.
- Tap the “Returns” menu and hit “File Nil Return.”
- Pick your tax category, confirm everything’s correct, and submit.
- Save the acknowledgment receipt that appears after.
Why Use the App?
- Easy to use and beginner-friendly
- Fast, secure, and works on the go
- Includes other services like TCC and tax payments
Why Filing Nil Returns Matters
You might think it doesn’t matter since you didn’t earn anything but skipping Nil returns can bite you later. Here’s why it’s worth doing:
- Penalty: You could get slapped with a KSh 2,000 fine
- Lose your TCC: No Tax Compliance Certificate = no government gigs or tenders
- Blocked from scholarships, jobs, and bank loans
Common Issues & How to Solve Them
Forgot Your iTax Password?
Click “Forgot Password” on the login page and reset it using your email or phone.
Error Submitting the Return?
Double-check that you picked the right tax category. Still stuck? Visit KRA’s official site or drop by the nearest Huduma Centre.
FAQs About Nil Returns in Kenya
Who must file Nil returns?
Anyone with a KRA PIN who didn’t earn income during the tax year — that includes students, job seekers, and idle businesses.
What’s the Nil returns deadline?
Mark your calendar: June 30th each year is the cutoff.
Can I file on my phone?
Yes, the KRA M-Service app is all you need — works on Android and iOS.
What if I don’t file Nil returns?
You risk penalties, a bad tax record, and missing out on crucial opportunities like loans or scholarships.
Can cybercafés help me file?
Definitely. Most cybercafés in Kenya offer this service for a small fee, handy if you’re unsure or don’t have internet.
At the end of the day, filing Nil returns might feel like a chore but it saves you headaches down the road. Don’t put it off till the last minute. Whether it’s via iTax or the KRA app, take five minutes and get it done!
